Introduction

Note: This course will be available as of March 2025!

This course aims to offer practical training in compliance monitoring techniques. This training will provide participants with the knowledge, skills and attitudes to conduct efficient audits of various systems, procedures and processes involved in the field of Flight and Ground Operations, as well as their corresponding management structures, thereby supporting business goals.

Course Content

Module 1 – Introduction
A. What is compliance monitoring in aviation?
B. What is an audit and why perform audits?
C. ISO
D. Compliance monitoring versus quality
E. Compliance assurance

Module 2 – EASA & the management system principle
A. Introduction of EASA and their regulations on Compliance monitoring
B. Organisational organogram, job descriptions, and duties and responsibilities
C. The EASA management System and an integration of Management Systems

Module 3 – The Audit Process
A. ISO9001
B. The components of the audit process
C. What makes a good auditor?

Module 3a – The Audit Process: Initialisation
A. Reasons for initiating an audit
B. Audit programme
C. A Risk based approach…
D. Purpose and scope of the audit

Module 3b – The Audit Process: Preparation
A. Audit Plan
B. Audit Schedule
C. Presentation of a case
D. Exercise: make an audit plan and schedule
E. Announcement to the auditee
F. The Audit check list
G. Make an audit check list for an audit

Module 3c – The Audit Process: Execution
A. Audit techniques and investigative skills
B. Objective evidence
C. Evaluating audit results
D. Taking notes
E. Audit Exercise

Module 3d – The Audit Process: Report
A. Writing audit findings
B. write findings
C. Non-conformity classification
D. The audit report

Module 3e – The Audit Process: Follow up
A. Correction and corrective action
B. Closing the finding

 

Learning Objectives

Upon completion of this course, participants will have a general understanding of the audit process in the field of Flight and Ground Operations, and will be able to:

• Make an audit plan
• Make an audit check list
• Make an audit schedule
• Audit processes and procedures
• Write audit findings
• Debrief auditees
• Write an audit report

Who should take this course

Future auditors, people who would like to know more about auditing and management, personnel who would like to check their own processes within the field of Flight and Ground Operations as to find deficiencies or ensuring that these processes withstand auditing.

Pre-requisites

Essential: keen interest in the subject, a background or experience in an operational aviation area.
Good command of English language/proficiency in the English language (Level 4 ) is required.
No previous experience in auditing is necessary.

Duration

3 days, starting at 09:00 on the first day and ending at approximately 17:00 on the last day.