Introduction

The ACI Quality Management in Airport Security is a practical course and provides guidance to aviation security personnel at a managerial level on quality management in airport security and associated pro-active initiatives that are in accordance with QMS and airport industry leading practices.

Note: ACI Members and Least Developed Countries (Members) are eligible for discounts on course tuition which will be processed during registration. Please contact our Training Department via training@jaato.com. More membership details here.

Course Content

• The importance of quality management and its application to airport security
• Principles of a systems approach to Quality
• A practical approach to quality management: how to design and implement initial and evolving QMS systems
• Internal quality assurance / audit approaches
• Threat and risk management
• Reporting and recording of incidents
• Quality, Safety, Service, and Security Culture
• Human resources
• Evolving the systems with and within the organization

This interactive course involves multiple simulation exercises on security planning and threat assessment in addition to managing simulated airport threats.

Learning Objectives

By the end of this course students will be able to:

• Apply the concepts of quality management to aviation security and explain the role of the aviation security manager
• Describe in detail how a quality management system can be implemented
• Understand the contribution that Quality Management System (QMS) provides to an integrated security system
• Implement a robust quality control program and a process of continuous improvement
• Set up and run a QMS committee
• Set up procedures and mechanisms for reporting and recording quality, service, and security incidents
• Create measures to benchmark and assess effectiveness
• Implement regular reporting mechanisms and communications channels within the airport and other relevant agencies
• Create a QMS training provision
• Develop and maintain quality management within the organization

Who should take this course

• Airport managers and personnel with security and quality management responsibilities
• Suppliers and service providers with security responsibility at an airport (e.g., ground handlers, maintenance organization, cargo agents, catering, or airport security providers)
• Civil aviation security regulators

Pre-requisites

1. Must hold a supervisory or management security position in a civil aviation airport
2. Must have a minimum of one to two years’ experience in the field of airport security

This program is intended for security supervisors and managers nominated by a senior executive of their organization.

Duration

5 Days, starting at 09:00 and finishing at approximately 17:00.