Introduction

This is an industry-specific, two-day workshop specifically designed for those who need to manage, undertake or understand how to conduct effective Root Cause Analysis (RCA) in response to identified problems and findings occurring during internal compliance monitoring and auditing activities. These issues are oftentimes raised by regulatory oversight.

Delegates are required to participate via a selection of syndicate group working activities designed to familiarise and provide practical experience in the use of a range of tools and techniques that may be utilised to undertake root cause analysis and the determination of appropriate corrective action(s) in response to audit non-conformance, management system defects or operational incidents.

Course Content

The workshop covers:

• Background of RCA and the need for a structured process
• Relative roles and responsibilities
• The process of RCA
• An overview of the various tools and techniques in common use
• Problem identification, clarification and definition
• Determination of likely root causes
• Testing of theories
• Determination of suitable corrective action(s)
• Implementation and verification
• Process analysis, data collection and display techniques

Learning Objectives

This workshop aims to provide comprehensive training in relation to the use of a selection of tools and techniques used as an integral part of Root Cause Analysis (RCA) and problem-solving activity. The effective use of RCA used as an integral part of the response to audit and compliance monitoring activities, reported non-conformities, customer complaints, regulatory oversight findings and others can support the achievement of operational and business objectives.

Who should take this course

This workshop will be of very significant benefit to:

• Managers, Nominated Postholders, Quality, Safety, & Compliance Monitoring Managers, auditors and those who need to have the necessary competence to conduct effective Root Cause Analysis in response to reported concerns, customer complaints, audit findings, regulatory oversight issues etc.
• Others who need to understand and ensure that the audit process provides them with sufficient assurance of the adequacy and effectiveness of the operations in relation to regulatory compliance will also benefit from attendance at this course.

Pre-requisites

An understanding of compliance monitoring/auditing, the regulatory oversight process or the formal incident investigation process will be of benefit to those wishing to attend.

Duration

2 days - each day will commence at 09:00 and finish at 17:00, with appropriate refreshment breaks.