Introduction

An industry-specific two-day course designed for those who need to understand the application of the important principles of Quality Management and process-based Management Systems in an aviation environment, acting in full support of business aims and objectives as well as facilitating regulatory compliance. This is a practical course that aims to provide participants with sufficient knowledge to understand how to develop and implement a formal process-based quality management system in support of their organisation's quality objectives.

The course describes how an organisation should develop and manage a management system and associated internal compliance monitoring programmes to provide the Accountable Manager with the assurance of compliance with regulations and the achievement of company quality-related objectives and to provide regulatory authorities with the confidence of an organisation's Management System and associated self-monitoring process. It aims to show the relationship between 'quality' and 'safety' and how a management system may be constructed to effectively integrate the disciplines of both into a single ‘Integrated Management System that will satisfy regulatory requirements and act in support of the achievement of company commercial objectives.

Course Content

Most regulations require an effective Management System and compliance monitoring process under the supervision of a Compliance Monitoring Manager that provides adequate feedback to the Accountable Manager.  As such, this course aims to provide a comprehensive understanding of quality management as an integral part of a regulatory-required Management System together with a compliance monitoring programme to facilitate a fully effective process supporting the achievement of regulatory, operational and business objectives.

The course is highly participative and promotes 'best practice' process management and auditing approaches.

Subjects addressed will include the following:

• Basic principles of Quality, Quality Management, Quality 
• Control and Assurance
• Process-based Management Systems

• The role of the Accountable Manager in relation to the QMS

• The relationship between Quality & Safety Management systems
• Understanding the regulations in relation to Quality Management
• Developing & implementing a QMS in support of business aims & objectives and in response to regulations
• Regulatory responsibilities of the Quality Manager
• Business requirement of the quality management function
• Process Design, Management & Improvement
• Supplier / Contractor Management
• Quality Planning
• Quality Improvement techniques
• Fundamental principles of auditing and Audit Management
• Relative responsibilities of those managing and undertaking audits together with those subject to auditing activity who will need to consider and implement effective corrective action
• Auditor competency and development
• Effective correction, corrective action, audit follow up and close-out mechanisms
• The role of the Accountable Manager in steering the audit process and ensuring adequate response to audit findings
• Interactive trainer-led discussions on quality management and auditing problems & solutions

Learning Objectives

After attending this course participants should have the confidence to promote and facilitate the development of a process-based management system and associated audit programme that will act in support of the business and in response to regulatory requirements. They will also be well-equipped to produce a fully integrated Quality & Safety Management System

Who should take this course

The course programme is designed to be of benefit to Accountable Managers, Quality Managers, Audit Managers, Compliance Managers, regulators involved in the assessment of an organisation's quality management system and associated audit process, and others who need to have a good understanding of modern quality management principles that will act in support of company orations as well as responding to any specific regulatory requirements for quality management and compliance monitoring/auditing.

The course is suited to a broad range of aviation-related activities including flight operations and the associated support activities relating to Ground Handling Agents, Catering etc., maintenance, ATC, and Airport operations.

Participants from Flight Operations, Airline Commercial departments, Maintenance, Flight Crew Licencing, Aerodrome operations, Air Navigation service provision, design & production organisations are also welcome.

Pre-requisites

A background in an aviation operations regulatory environment. No previous experience of quality management and auditing is necessary.

Duration

2 days - each day will commence at 09.00 and finish at 17.00, with appropriate refreshment breaks.