Introduction

This course will provide participants with everything they need to set up and manage an effective CRM Evaluation Program. It is relevant, as the assessment of pilot CRM skills is an important part of air operator safety management. Under EU-OPS, the following capability must be in place and will be discussed:

• The flight crew must be evaluated/assessed on their CRM skills in accordance with a methodology acceptable to the Authority and published in the Operations Manual.
• The purpose of such an assessment is to: Provide feedback to the individual and serve to identify retraining; and be used to improve the CRM training system.
• CRM evaluators must also be trained in group facilitation skills. This course will provide the training necessary for Line and Simulator instructors and Examiners to satisfy regulatory requirements.

Course Content

The topics covered include:

• The assessment of behaviour using marker frameworks.
• Sources of bias in assessment
• Developing marker frameworks (NOTECHS will be used for practical exercises)
• Conducting an observation (Observing, Recording, Classification, Evaluation)
• Standarisation exercise
• Facilitation Skills for debriefing and learning
• Report writing.

Video case studies will be used for students to evaluate CRM performance and debrief the crew on their CRM performance.

The training will use the NOTECHS markers for the practical assessment sessions. 

Learning Objectives

At the completion of this course the attendees will:

• Perform CRM evaluations in accordance with EASA Implementing Rules (IRs) (according to part OPS (regulation EC 965/2012)
• Evaluate CRM performance using the NOTECHS system
• Facilitate the de-briefing process following a flight or simulator session.
• Describe the use of assessment data in developing CRM recurrent training

 

Who should take this course

This course will fulfill the requirements under EU-OPS for evaluating CRM skills and is useful for:

• Flight crew members, cabin crew members;
• Individuals conducting operator proficiency checks: Type Rating Examiner (TRE), Class Rating Examiner (CRE), TRE, CRE or a Synthetic Flight Examiner (SFE);
• Individuals conducting the Initial Operator’s Crew Resource Management (CRM) training;

• Air Operators' TRI/TREs;

•  

  CRM/HF Training Managers, 

  CRMI (line) and SFIs.

Pre-requisites

It is recommended that participants have a working knowledge of human factors and basic CRM concepts. The initial JAA TO 3-day Human Factors/CRM in Aviation course can provide you with this knowledge and required materials.

Participants are kindly requested to bring a laptop to the course to access course material which will only be provided in electronic format.

Duration

2 full days, starting at 9:00 on both days and finishing at approximately 17:00 on the first day and at 16.00 on the second day.