Crew Resource Management (CRM) is simply defined as the application of the principles of human factors. Just Culture has the intention to create or enhance awareness of ‘Just Culture’ as a safety performance improvement of the organisation.
This course is devoted to a detailed analysis of those human factors that can best optimise human performance and reduce human error. It embraces those variables that influence individual, team, or crew performance.
The training provides participants with an in-depth knowledge of the human factors affecting individual and team behaviour and focuses on specific CRM skills within a comprehensive framework of standard operating procedures (SOP). It carefully follows the requirements of Part OPS.
An interest in achieving increased knowledge in the understanding of Human Factors related to aviation and the concepts of Crew Resource Managemen,t as it applies to the different working environments in aviation, is an important pre-requisite.
Human Error and Reliability - Types of error - Human factor mishap sequence - Error chain - Error prevention & detection (Threat and error management) - Company safety culture, SOPs, & organizational factors;
Stress - Rational vs. automatic thought processes - Acute stress responses - Delayed responses under stress - Stress and overall performance - Stress and task complexity - Zones of stress tolerance - Workload and task allocation - Fatigue and subtle pilot incapacitation
Situational Awareness - Developing a mental model (Individual & Shared) - Information processing steps (Detection, Processing, Action) - Complacency - Risk management - Components of situational awareness - Clues to the loss of situational awareness - Automation management
Decision Making - Skill-based decisions (Habit patterns for routine situations)) - Rule-based decisions (Training for familiar problems) - Knowledge-based decisions (Dealing with novel situations)
Effective Communications - Inquiry, advocacy, and assertiveness - Conflict resolution - Feedback & critique
Leadership, Team Behavior, & Synergy - Teamwork and synergy - Designated leadership - Functional leadership
Participants receive a comprehensive syllabus which includes handouts of the presentations and additional human factors materials for further study or reference.
Participants are encouraged to bring their own examples if they would like to discuss these examples with the group.
For the Just Culture, the following subjects will be addressed:
Attendees receive a comprehensive syllabus which includes handouts of the presentations and additional human factors materials for further study or reference.
At the completion of this course attendees will be able to:
This course is a comprehensive, interactive, application-based program specifically designed to help understand the root cause of all errors whether it be flight crew, maintenance, or organisation.
By the end of this course delegates will demonstrate an understanding of the following Just Culture aspects:
• The definition(s) of ‘Just Culture’
• The principles of ‘Just Culture’
• The benefits of having a Just Culture in the organisation
• The conditions required to create a Just Culture in the organisation
• Guidelines for creating a Just Culture
All employees within aviation companies and maintenance organisations - including key post-holders, flight safety facilitators, air crews, accountable, quality, maintenance, and training managers; the nominated SMS manager; departmental heads, and operations managers. The course will also fulfil the needs of regulators from aviation authorities and representatives from the industry.
4 days, starting at 9:00 each day and finishing approx. at 17.00