Introduction

Human Factors are everything that affects Human Performance on a daily basis. CRM is a concept that enables people to optimise the use of all resources available with the intention to optimise Human Performance and reduce the impact of human error. This course provides participants with practical tools to apply CRM principles in daily practise.

Course Content

The following subjects will be discussed, using very interactive teaching methods such as: Exercises, Group Discussions, Case Studies, Group Work, Video Examples and Facilitation Techniques:

• History of CRM
• Human Senses
• Human Information Processing

- Attention

- Perception

- Decision Making

• Situation Awareness
• Stress and Work Load
• Sleep and Fatigue
• Communication
• Human Error
• Team Work
• Threat and Error Management (TEM)

Learning Objectives

After this course participants will be aware of Human Performance Limitations and all factors that affect Human Performance. They will be aware of methods to improve Human Performance and they will be able to apply these methods.

Who should take this course

All personnel, including management within any safety sensitive organisation such as:

• Aviation
• Maritime
• Nucleair
• Railways
• Health Care

Pre-requisites

Participants are kindly requested to bring a laptop to the course to access course material which will only be provided in electronic format.

Duration

3 full days, starting at 9:00 each day and finishing approx. at 17.00 on the first two days. On the third day, the course will finish at approximately 16:00.