The Secret to Safety is the Human Factor

Photo: Rien Doorn, trainer in the course “Human Factors/CRM in Aviation”

“The study of human factors is so complex and exciting that it makes flying boring”, provocatively says Rien Doorn, who used to fly but now is specialized in the human factors of the aviation field. Today, at his class “Human Factors/CRM in Aviation”, at the JAA TO headquarters, he affirmed: “now, I’m never bored with human factors”, emphasizing the excitement of teaching this subject into aviation.

Rien explains human factors are all the same everywhere, but in the intricate aviation field the context dramatically changes. “Human factors are related to many problems in several sectors and in aviation they are critical”, highlights Rien.

Challenging, he asks: “is safety in aviation depending on the outcome or on the process?”, causing big reflection. He follows up with another audacious question: “if you don’t control what makes the system safe, do you control safety?”.

This morning, the conclusion of this class, which brought an interesting mix of people from many fields, from authorities to maintenance leaders, was that human factors in aviation matter a lot! It is important to understand how people affect the process, as people, procedures and equipment are the three-interconnected basis of every industry.  “If we agree that humans are the core of every system, that is the way to address our problems”, summarizes Rien.

Photo: Introductory slide from Rien’s class leveraging reflection over the human factor.

About the Course:

This course fulfils the requirements of Part OPS for individuals: of flight crew; conducting operator proficiency checks; developing their company Operator’s CRM Training Program; updating their CRM recurrent training program; integrating elements of CRM into conversion training, and more. It focusses on specific CRM skills within a comprehensive framework of standard operating procedures (SOP).

“This course is devoted to a detailed analysis of those human factors that can best optimize human performance and reduce human error. It embraces those variables that influence individual, team, or crew performance”, explains Rien.

At the completion of this course, attendees are able to: understand the nature of human error; identify and predict potential human error; identify strategies for improving human performance; modify current CRM programs to include the most up to date human factor concepts; adopt a credible, non-punitive policy toward human behavior; identify threats and deal with them before they become errors; develop effective risk management practices, and much more.

Participants receive a comprehensive book which includes the instructor’s ppt presentations and additional human factors material for further study or reference. The learning is lively, with participants bringing examples from their work routine to discuss in group.

If you want to have more information or to participate of the next session, which takes place from 18 to 20 December 2017, at our headquarters, in the Netherlands, please check course details in the link: