Soft Skills Training Programme

Locations & Dates
Schiphol-Rijk Netherlands
Dates not yet confirmed
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€ 2595.00

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New business models continuously arise within the aviation industry. For example, the “Performance-Based Oversight”, in combination with abilities as “Soft Skills”, has been attending the requirements of the new “EASA Management System Assessment Tool”. In fact, “Soft Skills” has been regarded as an important approach to it. Traditional ways of overseeing may no longer be enough, therefore, regulators have found themselves in the need to find new ways of keeping oversight - “Soft Skills” has significantly helped them with it. Possessing soft skills is one of the ways forward according to the “Proposal for a Competency Framework for the Competent Authorities’ Inspectors”. But what are those so-called “Soft Skills” and why do they matter so much in Aviation?

Observing the market demand on learning about “Soft Skills”, JAA TO has developed this training course, which discusses this intelligent approach to challenging evolutions of the Industry, as the new “EASA Management System Assessment Tool” and more. The Soft Skills Training Programme will focus on attitudes and behavior an Inspector, auditor, leader or manager should have whilst carrying out their daily tasks. The programme will focus on understanding the role of this leader and the development of skills in order to achieve good attitudes, behaviors, and engagement, in a life-long learning process. The course will teach tools for an effective and flexible adaptation within a changing environment, as it is in Aviation.

Note: This training course will be delivered on customer request. Please contact our Training Department for the possibilities to train your staff.

Course Content

This programme will offer theory, examples and practical exercises about soft skills, so participants can better understand how to apply it in their daily work. The e-learning part of the course will focus on project management tools, structure, the process of gathering relevant information and identifying key issues related to this information.

The Soft Skills training programme is based on the outcome of the “Proposal for a Competency Framework for the Competent Authorities’ Inspectors”. The course offers the general knowledge about soft skills based on 10 soft skills presented in the framework. Below topics will be covered in the programme:

  • Role Awareness
  • Self-Development with focus on performance-based orientation and dealing with complexity
  • Communication
  • Decision Making 
  • Teamwork
  • Interpersonal skills
  • Project Management (e-learning)
  • Analytical Skills (e-learning)

There will be no exam, but there will be a final exercise on the last day, summarizing three days of soft skills training.

Note: the technical skills mentioned in the EASA document are not subjects of the Soft Skills Training Programme. For technical knowledge courses please visit our NAA courses

Learning Objectives

The course objective will be introducing and training in soft skills, which enables inspectors, auditors, leaders and managers to deal with the challenges posed by new business models in the aviation industry.

Who should take this course

The course is highly recommendable for the industry sector; anyone with a managerial function, team leaders, project managers, quality & safety management Inspectors, and internal auditors. As such, the target group is primarily CAA Inspectors and, secondarily, industry (internal auditors etc.).



All participants are required to prepare as following:

  1. Read the document “Proposal for a Competency Framework for the Competent Authorities’ Inspectors”; and
  2. Write in one paragraph a real or fictive case based on your tasks and responsibilities. This information must be brought to JAA TO at the first day of training. Some of the cases will be selected and discussed in the course.


3 days classroom based. Starting at 09:00 on all days and finishing at approximately 16.30.
2 modules e-learning.

Locations & Dates
JAA TO Schiphol-Rijk, NL Netherlands
Dates not yet confirmed
€ 2595.00

Enter your e-mail address in order to receive an automatic notification when the registrations open.