Introduction
In Aviation, organisations are required to be prepared for the unexpected and the unthinkable. To be prepared means to know how to deal with an accident or public health emergency and all its consequences, for the sake of everybody involved. Ultimately, this is extremely important for the organisation itself, in order to guarantee business continuity at the least possible cost and effort.
Course Content
The following subjects will be addressed:
- What can be seen as an emergency?
- What can be seen as a crisis?
- Why create an ERP?
- Regulatory background of ERP
- Steps in the planning process
- Emergency management roles and responsibilities in the organisation
- Determination of internal and external stakeholders
- Effective leadership during a crisis situation
- Scaling down and re-establishing operations following an emergency response
- Emergency response training and exercise
- Situation room and call center
- Crisis communication
- Real life cases are presented as learning experience
Learning Objectives
After completion of this course, you will be able to:
- Describe your company responsibilities within the regulatory framework governing emergencymanagement
- Describe the stages in the planning required for effective emergency management and recovery
- Implement an Emergency Response Plan
- Identify the skills required is an emergency response situation
- Ensure ERP training and exercises are performed in your organisation
- Understand the relationship between SMS and ERP.
Who should take this course
This two day ERP Workshop is aimed at operators who are actually in the process of designing an ERP, the actual plan. The workshop is directed towards several layers of staff within an airline that are related to emergency responses: Higher management, Emergency response managers, Operations Control Centre, Communication department, IT department, Legal department, Financial department, and so on.
Pre-requisites
(Optional) Linked Course: Introduction to Safety Management Systems Training Course.
Participants are kindly requested to bring a laptop to the course to access course material which will only be provided in electronic format.
Duration
This is a 2-day workshop starting at 9:00 and ending at approximately 17:00.