An industry specific two-day course designed for those who need to understand the application of the important principles of Quality Management in an aviation environment, acting in full support of business aims and objectives as well as facilitating regulatory compliance. This is a practical course that aims to provide participants with sufficient knowledge to understand how to develop and implement formal quality management.
The course provides an overview of how an organisation should take control of and manage internal audit programmes designed to provide the Accountable Manager with the assurance of compliance with regulations and company working practices and designed to provide regulatory authorities with the confidence of an organisation's self-monitoring process. It aims to show the relationship between 'quality' and 'safety' and how a management system needs to be constructed to effectively integrate the disciplines of both into a single system that will satisfy regulatory requirements and company commercial objectives.
Most regulations require an effective compliance monitoring & internal audit process under the supervision of a Compliance Monitoring or Quality Manager that provides adequate feedback to the Accountable Manager. As such, this course also aims to provide understanding of compliance monitoring audit management and auditing techniques to facilitate a fully effective process supporting the achievement of regulatory, operational and business objectives.
The course is highly participative and promotes 'best practice' quality management and auditing approaches.
Subjects addressed will include the following:
After attending this course participants should have the confidence to promote and facilitate the development of a quality management system and associated audit programme that will act in support of the business and in response to regulatory requirements.
The course programme is designed to be of benefit to Accountable Managers, Quality Managers, Audit Managers, Compliance Managers, regulators involved in the assessment of an organizations quality management system and associated audit process, and others who need to have a good understanding of modern quality management principles that will act in support of company orations as well as responding to any specific regulatory requirements for quality management and compliance monitoring / auditing.
The course is suited to the broad range of aviation related activities including flight operations and the associated support activities relating to Ground Handling Agents, Catering etc., maintenance, ATC, and Airport operations.
Participants from Flight Operations, Airline Commercial departments, Maintenance, Flight Crew Licencing, Aerodrome operations, Air Navigation service provision, design & production organisations are also welcome.
A background in an aviation operations regulatory environment. No previous experience of quality management and auditing is necessary.
Participants are kindly requested to bring a laptop to the course to access course material which will only be provided in electronic format.
2 days - each day will commence at 09.00 and finish at 17.00, with appropriate refreshment breaks.